Contact Us
Have a question, need technical support, or want to explore a partnership? The MarryIQ team is here to help. Whether you are a couple looking for guidance on your scores, a therapist interested in integrating MarryIQ into your practice, a researcher seeking collaboration, or a member of the press looking for expert commentary, we welcome your message and will get back to you within 24 hours.
Send Us a Message
Fill out the form below and a member of our team will respond during business hours. All fields are required unless marked optional. Please be as specific as possible in your message so we can route your inquiry to the right person and provide the most helpful response on the first reply. If your question relates to a specific feature, score, or account issue, include any relevant details such as the tool name, the date you encountered the issue, or a screenshot if applicable.
Contact Information
Our team is available Monday through Friday, 9 AM to 6 PM Eastern Time. We respond to all inquiries within 24 hours on business days. During peak periods — such as immediately following a product launch or feature update — response times may occasionally extend to 48 hours, but we always prioritize technical issues and time-sensitive partnership or press requests.
Reach us directly at hello@marryiq.com. We read every message and route it to the right team member.
Response Time
We respond to all inquiries within 24 hours during business days. Weekend and holiday messages are addressed on the next business day.
Support Hours
Monday through Friday, 9:00 AM to 6:00 PM Eastern Time. Closed on major US holidays.
Quick Links
Find answers faster. Check our FAQ page for common questions, or explore the Help Center for detailed guides on using the platform.
Real People, Real Support
Behind every response is a real member of the MarryIQ team. We are relationship data specialists, engineers, and support professionals dedicated to helping you get the most from the platform. We do not use automated chatbots or scripted replies — every message you send is read and answered by a human being who understands the platform and cares about your experience.
Whether you need help interpreting your scores, have a technical question about your account, or want to discuss a partnership, we bring the same care and rigor to our support that we bring to the platform itself. Our team members are trained across all areas of the platform, from the Marriage Scorecard and Trajectory Model to the Improvement Engine and interactive tools, so you never have to wait for a transfer to get the help you need.
We understand that the topics you bring to us can be sensitive. Relationship data is personal, and we treat every inquiry with discretion, empathy, and respect. Your conversations with our support team are confidential and are never used for marketing purposes or shared outside the team handling your request.
- Personalized responses from trained support staff
- Priority routing for technical and partnership inquiries
- 24-hour response time on all business days
- Direct access via email or contact form
- Confidential handling of all relationship-related inquiries
- Cross-trained team members who know every area of the platform
Before You Reach Out
Many common questions are already answered in our comprehensive FAQ. Save time by checking there first.
Account & Setup
Questions about creating your account, managing your profile, getting started with your Marriage Data Profile, or understanding how to invite your partner to complete their assessment. Our FAQ covers step-by-step guidance for the most common setup tasks.
View FAQScores & Models
Learn how the Marriage Scorecard, Trajectory Model, and Improvement Engine work, what your results mean, and how to use your scores to set goals and track progress over time.
View FAQPrivacy & Security
Information about data encryption, privacy practices, data deletion requests, and how MarryIQ protects your information. Our privacy policy details exactly what data we collect, how it is stored, and your rights as a user.
Privacy PolicyFrequently Asked Questions
The MarryIQ team responds to all inquiries within 24 hours during business days, Monday through Friday, 9 AM to 6 PM Eastern Time. Messages submitted on weekends or holidays will receive a response on the next business day.
For the fastest technical support, use the contact form on this page and select "Technical Support" as the subject. Include a detailed description of the issue you are experiencing, along with any relevant account information. You can also email the team directly at hello@marryiq.com with the subject line "Technical Support" for priority routing.
Yes. MarryIQ welcomes partnership inquiries from relationship researchers, licensed therapists, counseling organizations, and media outlets. Use the contact form and select "Partnership" or "Press" as the subject to connect with the appropriate team. Partnership and press inquiries are typically reviewed within one to two business days.
MarryIQ takes data privacy seriously. To request a full export of your personal data or to request that your data be permanently deleted, send an email to hello@marryiq.com with the subject line "Data Request" and include the email address associated with your account. Data export requests are typically fulfilled within five business days. Deletion requests are processed within ten business days, and you will receive a confirmation email once the deletion is complete. For more details on how we handle your information, review our Privacy Policy.
We actively encourage feedback from our users and consider it one of the most valuable inputs for our product roadmap. To submit feedback or suggest a feature, use the contact form on this page and select "General Inquiry" as the subject. In your message, describe the feature or improvement you would like to see and why it would be helpful. Our product team reviews all feedback submissions on a weekly basis. While we cannot guarantee that every suggestion will be implemented, we do track every request and prioritize based on community demand and alignment with our mission. You will receive an acknowledgment within 24 hours confirming that your feedback has been logged.
For billing questions, subscription changes, refund requests, or payment issues, contact our support team by emailing hello@marryiq.com with the subject line "Billing" or use the contact form and select "Technical Support." Please include your account email address and a brief description of the issue. Our billing team can assist with plan upgrades, downgrades, cancellations, invoice requests, and payment method updates. Billing inquiries are typically resolved within one to two business days. For detailed information about our available plans and pricing, visit our Pricing page.
MarryIQ is designed for both individual and couple use. Each partner creates their own account and completes their assessment independently to ensure honest, unbiased responses. Once both assessments are complete, you can link your accounts using the Partner Connect feature to generate a Shared Marriage Scorecard and a combined Trajectory Model. The shared view highlights alignment, discrepancies, and joint growth opportunities across all assessed dimensions. Both partners retain full control over their individual data and can unlink their accounts at any time without losing their personal assessment history.
No. MarryIQ never sells, shares, or licenses your personal relationship data to third parties for advertising, marketing, or any commercial purpose. Your assessment responses, scores, and trajectory data are encrypted at rest and in transit, and are accessible only to you and any partner you explicitly choose to link with. Anonymized, aggregate data may be used for internal research and platform improvement, but it is never tied to your identity. For approved academic research partnerships, only fully anonymized and aggregated datasets are shared, and only after ethical review. For complete details, review our Privacy Policy.
Yes. MarryIQ offers a dedicated Therapist Partnership Program designed for licensed marriage and family therapists, couples counselors, and clinical psychologists. The program includes a professional dashboard for managing client-permissioned reports, integration guides for incorporating MarryIQ data into clinical sessions, co-branded resources, and continuing education credits for qualifying practitioners. Therapist partners also receive early access to new features, priority support, and the ability to track client progress across sessions using objective data points. To learn more or apply for the program, use the contact form and select "Partnership" as the subject, or email hello@marryiq.com with the subject line "Therapist Partnership."
Partnership Opportunities
MarryIQ partners with professionals and organizations who share our commitment to strengthening marriages through evidence-based approaches. Whether you are a therapist, researcher, organization, or media outlet, there is a way to work together.
Licensed Therapists
If you are a licensed marriage and family therapist, couples counselor, or clinical psychologist, MarryIQ can serve as a powerful complement to your practice. Our platform provides structured data that can inform your sessions, give clients a shared vocabulary for discussing their relationship dynamics, and track progress between appointments. We offer therapist partnership accounts that include access to anonymized couple reports, integration guides for using MarryIQ data in clinical settings, and co-branding opportunities for your practice. Therapist partners also receive early access to new features and tools before they are released to the public.
Inquire About Therapist Partnerships
Academic Researchers
MarryIQ is built on a foundation of relationship science, and we are always looking to deepen our connections with the research community. If you are a relationship researcher, behavioral scientist, or academic studying marriage dynamics, we welcome conversations about data collaboration, co-authored research, and advisory roles. We can provide anonymized, aggregate data sets for approved research projects, and we are particularly interested in partnerships that advance the understanding of marriage trajectories, communication patterns, and financial alignment in relationships. All research partnerships undergo ethical review to ensure data privacy and participant protection.
Explore Research Collaboration
Organizations
Religious organizations, community nonprofits, employee wellness programs, and marriage enrichment ministries can integrate MarryIQ into their existing programs to provide couples with data-driven tools alongside traditional support structures. We offer group licensing, custom onboarding for organizational leaders, and volume pricing for organizations that want to offer MarryIQ access to their members, employees, or congregants. Our organizational partnerships are designed to be flexible, allowing you to tailor the platform experience to your community's specific needs, values, and goals.
Discuss Organizational Licensing
Media & Press
Members of the media are welcome to reach out for interviews, expert commentary on relationship trends, data-backed story angles, and press materials. The MarryIQ team includes relationship data specialists and product leaders who can speak to topics ranging from the science of marriage forecasting to the role of technology in modern relationships. We provide press kits, high-resolution brand assets, and fact sheets upon request. For time-sensitive media inquiries, please use the contact form and select "Press" as the subject — press requests are prioritized and typically receive a response within four to six hours during business days.
Submit a Press InquiryWhat Happens After You Contact Us
We want you to know exactly what to expect after you submit your message. Transparency is one of our core values, and that extends to how we handle your inquiries.
Acknowledgment (Within 1 Hour)
Within one hour of submitting your message, you will receive an automated confirmation email verifying that your inquiry has been received and logged in our support system. This email includes a unique reference number you can use to follow up at any time. If you do not receive a confirmation email within a few minutes, check your spam or junk folder — and if it is not there, try resubmitting or emailing us directly at hello@marryiq.com. Our confirmation system runs around the clock, including weekends and holidays, so you will always know your message was received.
Routing (Internal Assignment)
Your message is automatically routed to the appropriate internal team based on the subject you selected in the contact form. General inquiries go to our customer experience specialists; technical issues go to our engineering and product support team; partnership requests go to our business development lead; and press inquiries go directly to our communications director. Most messages are reviewed and assigned to a specific team member within two to four hours during business days. This internal routing ensures your inquiry reaches someone with the right expertise from the start, reducing back-and-forth and speeding up resolution.
Response (Within 24 Hours)
A dedicated member of our team will respond to your inquiry within 24 hours on business days. Every response is written by a real person who has reviewed the full details of your message. For straightforward questions, you can expect a complete answer in the first reply. For more complex issues — such as technical troubleshooting, partnership discussions, or detailed data requests — the initial response will outline a proposed resolution plan, the next steps, and an estimated timeline for full resolution. We aim to close most inquiries on the first response, and more complex matters within three to five business days.
Follow-Up (Satisfaction Check)
After your issue is resolved or your question is fully answered, we send a brief follow-up email to make sure you are satisfied with the outcome and that nothing was missed. This satisfaction check gives you the opportunity to reopen the conversation, ask additional questions, or provide feedback on your support experience. Your responses directly inform how we improve our support process and platform. If there is anything else we can help with, you can reply directly to the email thread to continue the conversation — no need to submit a new form. We keep your inquiry on file for 90 days in case you need to reference it.
Join Our Community
Stay informed, get inspired, and help shape the future of MarryIQ by joining our growing community of relationship-minded individuals and couples committed to building stronger marriages.
Newsletter
Subscribe to the MarryIQ newsletter for monthly updates on new features, relationship research highlights, platform tips, and exclusive content you will not find anywhere else. Our newsletter is read by thousands of couples and professionals who want to stay on the leading edge of relationship science. We never share your email address, and you can unsubscribe at any time with a single click. No spam, no fluff — just actionable insights delivered to your inbox once a month.
Subscribe Now
Blog Insights
Explore the MarryIQ blog for in-depth articles on communication patterns, conflict resolution strategies, financial alignment, intimacy trends, and the science behind strong marriages. Our editorial team publishes research-backed posts every week, combining data analysis with practical advice that couples can apply immediately. Every article is reviewed for scientific accuracy and real-world relevance before publication.
Read the Blog
Feedback & Features
Your voice shapes MarryIQ. Submit feature requests, vote on upcoming improvements, and share your experience with the platform through our community feedback program. We review every submission and prioritize based on community demand and alignment with our mission. Many of our most-loved features — including the Shared Scorecard and Timeline Comparison tool — started as community suggestions. Join the conversation and help us build the tools you need.
Share Your Ideas